Volley is a safe place to express a need for assistance with anything (Requests), particularly things that can best be solved by human collaboration. Our community will either help you directly (Replies) or share your request with someone who can help (Sharing). Over 90% of our requests receive a helpful reply. Volley rewards those who help the most and filters out the content that isn’t helpful at all.
We have gone to great lengths to engineer a system that delivers quality, positive assistance and connections while filtering out the crud. Below you’ll find a few more functions and some deeper dives into how this all works, but if you’re confused about anything at all, the best thing to do is to email us about it. We always reply 😀.
Signing Up & Signing In
We’ve done our best to make signing up and signing in to Volley as simple and secure as possible by providing one place for both things. If you’re not signed in and you’re not yet a user, signing up will create a new account for you. If you are already a user and you sign in, we’ll send you an email with a PassLink in it. This PassLink, once clicked, will securely sign you in. Technically speaking, you should never have to sign in again after signing up unless you sign out or empty your browsers cookies or localStorage. If you want to sign out, there’s a link at the bottom of every page for this.
Creating Your Profile
Once you create an account, you can fill out a profile. We require all users of Volley to specify a full name to create content. We also ask you to fill out a little information about yourself (a bio, location, twitter, website etc…) and give us a picture of yourself. If you’re concerned about privacy, we derive no value from this information. Your profile is a place for your requests and for people to get an understanding of who you are and what you can help with. It’s yours to customize how you like, but know that people with detailed profiles tend to have a higher quality experience on Volley.
The deck is a fancy term for a list of requests. By default, it’s all the requests from all our members in chronological order with some exceptions. To filter the deck, you can click the bolded topic title on a request and it will filter the deck to just requests that match that topic.
Once you’ve filled in your profile you can create your first request! Requests are the fundamental elements of Volley. They are short posts asking for assistance with something and are usually related to a more general topic. You could ask for advice about what school to choose or for feedback on something you’ve made. The possibilities are endless, but there are some things we don’t allow because we think they contribute to an overall negative experience for our community:
- Hiring / Job / Work requests (Ex. “I’m looking for some paid work”)
- Foul language
Any content that doesn’t meet these criteria will be automatically pruned by us or the larger Volley community. Once we’ve hidden your content, we’ll contact you with how we think you can improve it.
Replying to Requests
If you find a request you can help with, you will hopefully want to solve it! You can do so by clicking the request to leave the deck and open the request. Under the request you can create a private or a public reply (if you’re signed in and have specified your name in your profile). Private replies will only be seen by you and the author of the request.
Sharing is the second most-effective way to helping a request get solved (the first being replying directly to the request yourself). Occasionally you will find that you can’t help with a request with a reply, but you do know someone who can. This is a perfect opportunity to share the request with that person. You can either copy and paste the link directly or create a ‘Volley’ with a personalized message.
Commenting on Replies
Sometimes you’ll find that you need to respond to someone’s reply where more elaboration or discussion is needed. Authors of requests can comment on any reply and reply authors can comment on their own reply back and forth with the request author. You can do this by clicking the comment button under a reply. Comments can be made privately or publicly, just like replies.
Marking Replies as Helpful
When you make a request and it receieves a reply that’s helpful, you as the author have the opportunity to mark the reply as helpful thereby letting the replier (and anyone else who sees your request) know that that reply was helpful to you. Requests can have multiple helpful replies so don’t feel nervous about using the helpful button, if something is helpful, you should mark it as such. If you like, you can also comment on a reply saying thank you.